Terms of use
Terms & Condition
General
Responsibilities of the Renter: Fulfilling Your Rental Obligations
THIS DOCUMENT GOVERNS THE TERMS OF YOUR RENTAL.
These Terms and Conditions, the rental document signed by the renter, vehicle inspection slips, a return document showing the rental charges, and any addenda together constitute the rental agreement between the renter (“I”, “Me”, or “My”) and N66.is EHF or its licensee (“You” or “Your”). I agree to rent the car described on the rental document and/or its substitute and I agree to all the terms and conditions of the rental agreement. The car is delivered to me in good working condition and without damage except as noted on the inspection slip.
Nature of this Agreement. By this rental I do not acquire any ownership rights in the car, which includes tires, wheel covers, keys, tools, equipment, and all other accessories. This agreement is solely for the purpose of creating a bailment which allows me to use the car under the terms of this agreement. I will not attempt to sell or assign the car or rental agreement and any such attempt is void. I am not your agent for any purpose whatsoever. I agree to return the car in the condition in which I received it at the time and place noted, or earlier if you request, and to pay all charges due even if I did not specifically authorize the charges.
1. The renter agrees to the provisions of the lease and has received a copy of it.
2. The renter and named drivers shall be 21 years of age and possess a valid driving license for at least one year before the date of the rental.
3. The renter is responsible for the vehicle from the time of contract signing until the vehicle has been registered as returned in Carsave’s booking system. Only the named drivers on the rental agreement are allowed to drive the vehicle. If the vehicle is driven by a person who is not registered in this rental agreement, all insurance becomes null and void, in which instance the Renter is fully liable for the vehicle, for damage it may sustain or damage it may cause to other people, objects, or vehicles, and is obligated to pay for such damage in full.
4. The vehicle shall be driven carefully and always with road and weather conditions in mind and the driver shall always abide by the laws and regulations of Iceland. Any fines or penalties from the use of the vehicle will be charged to the renter’s credit card provided at the beginning of the rental period.
5. The renter is responsible for paying for any parking tickets, road tolls or other incidental fees related to the usage of the car while under their responsibility. For any unpaid ticket, the Renter is subject to an additional service fee of ISK 2.500.
6. The renter is liable for any damage caused to the vehicle or from the use of the vehicle that does not fall under the terms of the insurance. Such damage can be charged to the renter’s credit card provided at the beginning of the rental period.
7. In the event of a collision and/or accident the renter is responsible for immediately contacting and notifying the Icelandic police and emergency services (Emergency phone number – 112) as well as CARSAVE rental +354 857 0646. The renter may not leave the scene of the collision and/or accident until the police has arrived or a formal accident report has been filled out and signed. Any damage caused which is not reported to CARSAVE rental within 12 hours of the event, will bear the responsibility of the renter, regardless of the collision damage waiver (CDW) that is attached to the rental agreement.
8. The renter may not drive the vehicle where it is prohibited by law. The renter may not drive the car in banks of snow, ice, on glaciers or frozen lakes, on sand beaches or in the sea. The renter may not drive the vehicle on the mountain or highland roads and on roads marked with ‘F’ on formal Icelandic Road maps (Unless in a 4×4 F-Road approved vehicle and when the F road in question is formally open for traffic by the Icelandic Road Authorities). The renter will be subject to a company fine of up to 500 EUR in addition to any fines issued by the Icelandic police. Such costs can be charged to the renter’s credit card provided at the beginning of the rental period.
9. The renter may not operate the vehicle under the influence of any kind of intoxicants, including alcohol, drugs, or any other substances.
10. The renter may not smoke in the car. If there is evidence of smoking the renter will be responsible for a minimum cleaning fee of 500 EUR. Such costs can be charged to the renter’s credit card provided at the beginning of the rental period.
11. The vehicle may never, under any circumstance, be taken out of Iceland.
12. The renter is responsible for all objects transported or left in the vehicle and CARSAVE will not be responsible for any theft of items that might occur.
13. The renter is not authorized to have any repairs done to the vehicle.
14. The vehicle may not be loaned, subleased, or used for the transport of passengers or items against payment.
15. The renter shall return the vehicle according to the conditions below :
• With all attachments and extra equipment, including GPS navigation system, tires, maps, tools, and anything else present in/on the vehicle at the start of the rental, in the same condition except for wear and tear resulting from normal use. Should any items need replacing or repairing the renter agrees that any such cost can be charged to the renter’s credit card provided at the beginning of the rental period. The final vehicle inspection takes place upon cleaning.
• At the time, date, and location agreed upon at the beginning of the rental, unless other arrangements have been made with CARSAVE. If the car is not returned at the correct time or place, the renter agrees to pay any costs that might occur from reclaiming the vehicle and transporting it back to the CARSAVE office in Keflavik. Such costs can be charged to the renter’s credit card provided at the beginning of the rental period.
• With a full tank of fuel. CARSAVE is authorized to charge the renter for any fuel that is missing according to CARSAVE’s pricelist. The current charge is 40 EUR for each empty quarter of the tank on normal passenger cars, and 50 EUR for each quarter of the tank for 4×4 vehicles/vans.
16. If the renter does not return the car at the predetermined time according to the rental agreement, CARSAVE reserves the right to reclaim the car by themselves or with the help of the police, at the renter’s expense, along with a rental fee for every day begun after the contract expiry date. Any extension to the timeframe of the rental agreement is subject to the consent of CARSAVE. Such expenses can be charged to the renter’s credit card provided at the beginning of the rental period.
17. If the Renter does not show up or returns the car earlier than the predetermined dropoff time, there will be no refund for the time difference.
18. The Renter must provide a credit card of which an imprint will be taken at the start of all rentals for security reasons, even when a voucher covers the cost of the entire rental. This credit card imprint may be used to pay all extra charges: insurance, extensions, parking tickets, damages, missing fuel, or any cost due to the use of the rented vehicle.
19. The Renter’s signature to this rental agreement equals the Renter’s signature to credit-card withdrawals in case of any payments that CARSAVE charges against the Renter’s credit card and which CARSAVE should rightfully receive on grounds of the provisions of this rental agreement.
Obligations of Carsave Rental
20. CARSAVE agrees to the provisions of the lease and has received a copy of it.
21. CARSAVE will supply the vehicle at the correct time and date and in good, clean condition, and with a full tank of fuel. Should the fuel tank not be full, CARSAVE will point that out and make a comment in the rental agreement.
22. If the vehicle malfunctions for reasons not at fault of the renter, CARSAVE will replace the vehicle with a comparable vehicle or better, as soon as possible, unless repairs can be made quickly and without further interruptions to the renter. As CARSAVE will strive to resolve any such issues quickly, any compensation for accommodation will be offered according to Icelandic Travel Law.
23. CARSAVE guarantees to have valid liability insurance for its business operation.
Insurance
24. The rental fee includes the mandatory vehicle insurance, including a collision damage waiver liability insurance (CDW) and accident insurance for the driver and the owner (TPL), as well as a Gravel Protection (GP) and Windshield Protection (WP). The standard liability for CDW is 350.000 ISK, 30.000 ISK for TPL, 50.000 ISK for WP and ZERO ISK for GP.
25. The liability amount, also know as the self-risk or deductible, represents the amount the Renter is liable to pay in case of damages, according to each insurance option.
26. Insurance options:
a) Collision damage waiver (CDW) covers for damages such as scratches, dents, or collision with other vehicles or objects. Standard liability of CDW is 350.000 ISK. It can be lowered to 120.000 ISK by purchasing the GOLD insurance package or ZERO ISK with the PLATINUM insurance package.
b) Third party liability insurance (TPL) covers for damages caused by the renter to other 3rd parties, consisting of the amount stipulated by Icelandic law at any given time. The standard self-risk of TPL is 30.000 ISK. This can be reduced to ZERO ISK by purchasing an individual TPL upgrade or the GOLD/PLATINUM insurance bundles.
c) Gravel protection (GP) covers for small gravel marks made to the front of the vehicle (Excluding the windshield). Liability of GP is ZERO ISK.
d) Theft protection (TP) only covers the theft of the vehicle, excluding any personal belongings. Liability of TP is ZERO ISK.
e) Windshield protection (WP) only covers for damage caused to the windshield of the car by gravel impact. The standard liability of WP is 50.000 ISK. It can be lowered to ZERO ISK when purchasing an individual WP upgrade or the PLATINUM insurance bundle.
f) Sand and ash protection (SAAP) covers damage caused by sand and ash storms. The damage can consist of sandblasted paint, plastic trims and even broken windows. These storms can happen anywhere in Iceland, although the frequency is highest on Route 1 on the south coast. The repair in such cases can exceed 1.000.000 ISK. SAAP can be purchased individually with a liability of 90.000 ISK or ZERO ISK when purchasing the PLATINUM insurance package.
g) PLATINUM includes all the above (CDW, TPL, GP, WP, TP, SAAP) with a ZERO ISK liability
27. The following are not covered by any insurance. The Renter is fully liable for the full repair amounts as well as any indirect costs such as transportation/recovery fees, restoration to third party or anything else that might be connected to the below actions:
a) Damage caused by strong winds blowing up the doors while opening them.
b) Pumping wrong fuel in the tank.
c) Damage caused to the tires, chassis and undercarriage of a vehicle and water damage caused by driving in rivers, lakes, or the sea. These can be caused by driving recklessly on rough roads, damaging the vehicle´s transmission or other parts that are in or attached to the chassis, by scraping the bottom of the car on ridges left by road graders, on stones lodged in the road surface or riverbanks or on the shoulder of the road. The same applies to damage occurring when stones are thrown up, striking the underside of the vehicle during driving.
d) Intentional damage or damage due to gross negligence on the part of the driver.
e) Damage resulting from the driver being under the influence of alcohol, stimulants, or sedatives, or in any other way incapable of driving the vehicle in a safe manner.
f) Damage due to race or test driving.
g) Damage due to natural forces, war, revolution, civil unrest, or riots.
h) Damage done by animals.
i) Holes burned into seats, carpets, or mats.
j) Damages resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unabridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas.
k) Damage caused by sea spray/seawater if the vehicle is transported by sea.
l) Damage to vehicles caused by driving where prohibited by law as explained above at point 8 in the Obligations of the Renter.
m) Damage caused to the roof of the vehicle by irresponsible actions such as climbing on top of the car, putting heavy objects on the roof or any other negligent behavior that is not a direct result of an accident or force majeure event.
General conditions
28. The Renter confirms with his or her signature on this rental agreement that he or she received the vehicle and attachments in sound condition and has pointed out any inconsistencies to a member of CARSAVE staff.
29. This rental agreement shall always be in the vehicle while under the responsibility of the renter.
30. Additions and amendments to the conditions and provisions of this rental agreement shall be made in writing.
31. If the renter breaches this agreement, then in no way shall CARSAVE become responsible for reimbursement of the rental fee, in part or full, or endure any related costs because of the breach.
32. Icelandic law applies to agreements made based on the terms stated above. This includes any claims for compensation that might be made. This applies both to the basis for and the calculation of compensation. The same applies to claims for damage based on liability outside this agreement. If legal disputes arise concerning the lease agreement, they will be heard before CARSAVE’s legal venue, the District Court of Reykjavik, Iceland.
33. Any disputes between the parties regarding the rental agreement can be submitted to the Arbitration committee of the Icelandic Consumer´s Association and the Icelandic Travel Industry Association.
Data Protection.
a. Owner, acting as an independent data controller, may use Customer’s personal data (and the personal data of any additional driver) collected in connection with the Booking or any related agreement or service (“Customer Personal Data”), and disclose it, for the following purposes:
A process Customer Personal Data to manage the rental and the commercial relationship, communicate with the Customer about or assist with the rental. Owner processes Customer Personal Data for this purpose on the basis of
(i) contractual necessity (e.g. billing) or (ii) its legitimate interests in ensuring the effective delivery of the requested services, when these interests are not overridden by the Customer’s – and any additional drivers’ – data protection rights; B store Customer Personal Data that relates to any incident arising from the Customer’s dealings or an additional driver’s dealings with Owner if it thinks that, as a result of such incident, the Customer or an additional driver could be a risk for future rentals. Owner processes Customer Personal Data for this purpose on the basis of its legitimate interests in protecting its employees, other customers, the public and its property from safety or financial risks based on past customer conduct, when these interests are not overridden by the Customer’s – and any additional driver’s – data protection rights; C verify personal, driving and credit information (including Customer Personal Data) provided by the Customer and any additional driver through credit agencies, relevant driver and vehicle licensing agencies, fraud prevention agencies/databases or other sources. Owner processes Customer Personal Data for this purpose on the basis of its legitimate interests in preventing fraud, when these interests are not overridden by the Customer’s – and any additional drivers’ – data protection rights; D provide details of any accidents in which the Customer or any additional driver of the vehicle are involved (including Customer Personal Data) to relevant insurance databases. Owner process Customer Personal Data for this purpose where necessary for the establishment, exercise or defence of legal claims;
E provide Customer Personal Data to government agencies who oversee road scheme programmes for the purpose of assisting in the enforcement of any traffic regulation during the rental period. Owner processes Customer Personal Data for this purpose where necessary to ensure its compliance with applicable legal obligations; and F provide Customer Personal Data to the relevant motor tax office or authority, debt collectors, credit agencies and any other relevant organization or authority on the basis of (i) contractual necessity, (ii) compliance with a legal obligation and/or (ii) Owner’s legitimate interests to recover any pending debt. b. Owner will disclose Customer Personal Data to (i) Beautiful Planet Holiday Sdn Bhd (ii) N66.is EHF and/or any of relevant subsidiaries .Customer Personal Data will be shared for the following purposes: A process Customer Personal Data to manage the rental and the commercial relationship,
communicate with the Customer about or assist with his rental. N66.is EHF processes Customer Personal Data for this purpose on the basis of (i) contractual necessity (e.g. billing) or (ii) its legitimate interests in ensuring the effective delivery of the requested services, when these interests are not overridden by the Customer’s – and any additional drivers’ –data protection rights; B store Customer Personal Data that relates to any incident arising from the Customer’s dealings or an additional driver’s dealings with N66.is EHF if it thinks that, as a result of such incident, the Customer or an additional driver could be a risk for future rentals. N66.is EHF
processes Customer Personal Data for this purpose on the basis of its legitimate interests in protecting its employees, other customers, the public and its property from safety or financial risks based on past customer conduct, when these interests are not overridden by the Customer’s – and any additional drivers’ – data protection rights; C process Customer Personal Data in order to carry out phone customer satisfaction surveys. N66.is EHF processes Customer Personal Data for this purpose on the basis of its legitimate interests in ensuring customer satisfaction of the services which it provides, when these interests are not overridden by the Customer’s – and any additional drivers’ – data protection
rights; D send the Customer marketing communications (for instance by post or electronic communications) about similar products or services which N66.is EHF thinks may be of interest to the Customer. This can include the provision of targeted advertising on N66.is EHF sites, selected partner sites and social networks. N66.is EHF processes Customer Personal Data for this purpose on the basis of its legitimate interests in conducting such marketing, when these interests are not overridden by the Customer’s – and any additional drivers’ – data protection rights but, where required, will seek the Customer consent to do so at the time of data collection; and E compile statistics and analysis about the Customer – and any applicable additional drivers’ – use of N66.is EHF products and services, including statistics based on anonymized data, which enable N66.is EHF to provide the Customer and other customers in the future with better customer service, products, features and functionalities. N66.is EHF participates in and is responsible for the processing of personal data received under the EU-U.S. Privacy Shield Framework. For more information regarding N66.is EHF’s data transfer compliance or if the Customer has an unresolved privacy or data use concern that EHI has not addressed to the Customer’s satisfaction, please see N66.is EHF’s Privacy Policy to find out more information on how to contact N66.is EHF’s third party dispute resolution provider. c. Both Owner and N66.is EHF retain Customer Personal Data for commercially reasonable periods of time or in accordance with specific laws or policies. Information collected for a specified purpose will only be used forthat purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled. Inactive data may, however, continue to be used for statistical, marketing, archiving, and other analytical purposes. d. The Customer has the right to: (i) access and port his personal data (including in certain cases in a commonly used, machine readable format); (ii) have his personal data rectified (where it is inaccurate or incomplete), (iii) have his personal data erased where Owner or N66.is EHF no longer has any legitimate reasons to process it; (iv) have his personal data restricted; (v) object to Owner or N66.is EHF’s processing of his personal data in certain circumstances; and (vi) lodge a complaint with the applicable supervisory authority. e. If the Customer has any queries in relation to the above use of his Customer Personal Data, he should contact Owner in the first instance.